Frequently Asked Questions
Do you offer free shipping?
Yes. We offer FREE standard shipping on all U.S. orders over $75 USD. Orders below $75 USD are subject to a standard shipping fee of $6.99 USD.
How much does shipping cost?
For U.S. orders under $75 USD, a standard shipping fee of $6.99 USD applies. Shipping rates for international orders are calculated at checkout.
How long does shipping take?
Most U.S. orders are delivered within 5–12 business days after shipment. Delivery times may vary depending on your location, carrier operations, and seasonal demand.
How can I track my order?
Once your order has shipped, you'll receive a tracking number via email. Tracking updates may take up to 72 hours to appear after shipment confirmation.
Can I change or cancel my order after placing it?
If your order has not yet entered processing, we may be able to modify or cancel it. Please contact us as soon as possible after placing your order.
What if I entered the wrong shipping address?
Please contact us immediately. While we'll do our best to assist, we cannot guarantee address changes once an order has been processed or shipped.
Can I return an item if it doesn't fit?
Yes. Eligible items may be returned within 7 days of delivery, provided they are unworn, unwashed, and returned in their original condition with tags attached.
How many days do I have to return an item?
You have 7 days from the date your order is delivered to request a return.
How do I start a return?
To initiate a return, please email hello@veroraofficial.com within 7 days of delivery. We'll provide return instructions once your request is approved.
Do I have to pay for return shipping?
Yes. Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
When will I receive my refund?
Once your return has been received and approved, refunds are typically processed within 5–10 business days.
What items cannot be returned?
For hygiene reasons, Bodysuits, Lingerie, Intimates, Swimwear, Jewelry, and Beauty Products are final sale and cannot be returned.
How do I know what size to order?
We recommend reviewing the size information provided on each product page before placing your order.
Is it safe to shop on Verora?
Yes. All transactions are processed through secure, encrypted payment gateways. Your personal and payment information is protected using industry-standard security measures.
What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, Shop Pay, and other secure payment methods available at checkout.
How can I contact Verora?
If you have any questions regarding your order, shipping, returns, or products, please contact us at hello@veroraofficial.com.